I always provide a written contract which you must read and understand before signing. The contract I use is a standard legal document and is written clearly in plain English. I’m always happy to explain what it means – it’s in nobody’s interest for us to make an agreement without everybody understanding what is means.
The terms of the contract vary depending on whether the house is being let to a group or as individual rooms, and on whether bills are included or additional. The contract will have a minimum term, which could be anything from four months to twelve months. This is the minimum time that you commit to renting the house (or room), and during this time I cannot increase your rent or give you notice.
Your contract will require a deposit, which is normally one month’s rent. This is paid when the contract is signed. It will be held securely by the Deposit Protection Service, this is your guarantee that deposits are dealt with fairly and are returned (less any mutually-agreed deductions) with interest shortly after you leave the property.
Normally I meet prospective tenants when I show them the house. Occasionally this isn’t possible, for example overseas students who need to secure accommodation before arrival in the UK. In these instances we can make arrangements by email or over the phone and deposits can be sent by international bank transfer.